This Privacy Policy describes TRT Canada’s policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
TRT Canada is committed to protecting the privacy and security of your personal and health information. We employ network and software security protocols to safeguard your data against unauthorized access, disclosure, or corruption.
Your information will not be disclosed to third parties without your consent, except as required by law or for the purposes of providing healthcare services. However, it’s important to recognize that no method of data transmission over the internet can be guaranteed as entirely secure.
Data Access and Usage
Login Credentials:
- Users must log in to access their account;
- Login credentials are used only for authentication.
Information Access:
- The website provides access to existing user information such as order details, shipment information, subscription detail, address information, and invoices;
- This information is retrieved from our secure servers.
No Data Collection:
- The website does not collect, store, or share any personal information beyond login credentials;
- No additional data is collected from users.
What Is Personal Information
“Personal Information” is any information that is identifiable with you, as an individual. We collect this information you provide to us, for example when you create or modify your account, register to use our Site, purchase products or services from us, request information from us, contact customer support, or otherwise communicate with us.
This information may include but is not limited to your:
- Name;
- Address;
- Email address;
- Telephone number;
- Payment information (credit card or debit card number, expiration date and credit card security code – solely for payment purposes);
- Date of birth;
- TRT Canada username and password;
- Information that relates to your physical or mental health, health history of you or your family.
Please note if you sign up to use our service you will also be asked to submit your Photo ID, as well as demographic and other information relevant to diagnosis and treatment, lifestyle and general medical history (e.g. conditions, allergies etc.). You will be able to send confidential messages and communicate with a doctor regarding your diagnosis and treatment. TRT Canada will keep these messages private and confidential.
How Do We Collect Your Personal Information
We will always collect your Personal Information by fair and lawful means. We may collect Personal Information from you directly and/or from third parties, where we (and/or those third parties) have obtained your consent, or as otherwise required or permitted by law.
No Information collected or used from Individuals Under the Age of 18
If you are under the age of 18, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from someone under 18, we will promptly delete that information.
If you believe we have collected personal information from someone under the age of 18, please contact us.
Where Do We Store Your Personal Information
We will keep the Personal Information that we collect either at the TRT Canada offices or our service provider’s data centers that may be within or outside of Canada.
In addition, we may send Personal Information outside of the country for the purpose of processing and storage by out of country service providers.
However, you should note that to the extent that any Personal Information is out of the country, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.
How Do We Use Your Personal Information
To Provide Products, Services, and Information. The intent to collect Personal Information is identified at the time of collection from you, and we obtain your consent, prior to such use. Personal Information is generally collected and used for the following purposes:
- Provide products and services that you order using the Site;
- Register and service your online account;
- To facilitate communications with third-party service providers with whom we have a contractual relationship such as, Physicians, Nurse Practitioners, and Pharmacists;
- Provide information that you request from us;
- Contact you about your orders;
- Process credit card and debit card transactions;
- Ship products to you;
- Send you promotional materials or advertisements about our products and services, as well as new features and offerings;
- Enforce our Terms of Use or other legal rights and remedies;
- Administer surveys, sweepstakes, promotions and contests;
- To investigate legal claims;
- Provide interest-based targeted advertising to you; and, any other purposes disclosed to you at the time we collect your information or pursuant to your consent, as may be permitted or required by applicable law.
P.s. (Personal message from Albert, approved by our lawyers): If you’re reading this, know that you’re the most responsible human being in the whole Universe. And here’s a fun fact for you: lower testosterone levels in male cats can make their behaviour more friendly towards their human.
Use of Patient Data for Research and Development
We are committed to safeguarding the privacy of our patients’ data. As part of our continuous efforts to improve our services and develop new technologies, we may use anonymized patient data for research and development purposes.
This includes the testing and validation of new AI models aimed at enhancing healthcare outcomes. Please note that all data will be securely stored on our servers and will not be shared with third parties.
We ensure that any data used for research will be de-identified to protect individual privacy in compliance with applicable laws and regulations.
To Whom Do We Share Your Personal Information
Generally, we will only make disclosures of Personal Information to such Third Parties for which you provide your consent. Notwithstanding the foregoing:
Healthcare Providers
We may transfer your Personal Information to third party service providers with whom we have a contractual agreement that includes appropriate privacy standards, where such third parties are assisting us with the Purposes – such as, Physicians, Nurse Practitioners, and relevant medical staff in connection with your diagnosis and treatment.
Vendors and Services Providers
We may provide information to third party vendors and service providers that help us operate and manage our Site, process orders, Pharmacists that fulfill and deliver products and services that you purchase from us.
These vendors and service providers will have access to your personal information in order to provide these services, but when this occurs we implement reasonable contractual and technical protections to limit their use of that information to help us provide the service.
Corporate Affiliates
We may share your personal information with our corporate affiliates which are subject to this policy and applicable law.
Advertising
We may use how you browse and shop in order to show you ads for TRT Canada or our advertising partners that are more relevant to your interests.
We may use cookies and other information to provide relevant interest-based advertising to you. Interest-based ads are ads presented to you based on your browsing behavior in order to provide you with ads more tailored to your interests. These interest-based ads may be presented to you while you are browsing our site or third-party sites not owned by TRT Canada.
Social Media
If you use third-party services, such as Facebook, Google, or Twitter, through the Site, to login to the Site, or to share information about your experience on the Site with others, these third-party services may be able to collect information about you, including information about your activity on the Site, and they may notify your connections on the third-party services about your use of the Site, in accordance with their own privacy policies.
Your Consent
In addition to the sharing described elsewhere in this Policy, we will share personal information with companies, organizations or individuals outside of TRT Canada when we have your consent to do so.
Legal Proceedings
We will share personal information with third party companies, organizations or individuals outside of TRT Canada if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to:
- Meet any applicable law, regulation, subpoena, legal process or enforceable governmental request;
- Enforce applicable Terms of Use, including investigation of potential violations;
- Detect, prevent, or otherwise address fraud, security or technical issues;
- Protect against harm to the rights, property or safety of TRT Canada, our users, customers or the public as required or permitted by law.
Transfer in the Event of Sale or Change of Control
If the ownership of all or substantially all of our business changes or we otherwise transfer assets relating to our business or the Site to a third party, such as by merger, acquisition, bankruptcy proceeding or otherwise, we may transfer or sell your personal information to the new owner.
In such a case, unless permitted otherwise by applicable law, your information would remain subject to the promises made in the applicable privacy policy unless you agree differently.
When and How Do We Obtain Your Consent
We generally obtain your consent prior to collecting, and in any case, prior to using or disclosing your Personal Information for any purpose. You may provide your consent to us either orally, electronically or in writing.
The form of consent that we seek, including whether it is expressed or implied, will largely depend on the sensitivity of the personal information and the reasonable expectations you might have in the circumstances.
In limited circumstances, we may rely on a third party to obtain your consent to the sharing of your personal information with us. You may withdraw your consent by providing us notice. You may expressly instruct that your personal health information not be used or disclosed for healthcare purposes without your consent.
We will use, disclose or retain your Personal Information for as long as necessary to fulfill the purposes for which that Personal Information was collected and as permitted or required by law. If you make a written request to review any Personal Information about you that we have collected, used or disclosed, we will provide you with any such Personal Information to the extent required by law, within 30 days of receiving your written request.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. Our Service may give You the ability to delete certain information about You from within the Service.
You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
This Privacy Policy applies only to information we collect at and through the Site. Our Site also contains links to third party sites that are not owned or controlled by TRT Canada. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage you to be aware when you leave our Site and to read the privacy statements of each and every website that collects personal information.
Terms of Use. Please note that your use of our Site is also subject to our Terms of Use. By using our Site you agree with the Terms of Use and Privacy Policy.